Children’s Contact Service

children laying on the grassWhat is Children’s Contact Service (CCS)?

The children’s Contact Service provides a safe neutral and child friendly environment for changeovers and supervised contact visits. We work with families for children and separated parents and support the strengthening of these relationships.

Why use a Children’s Contact Service?

Ongoing conflict between parents has a negative or damaging effect on children. Some parents find it hard to avoid conflict when they come into contact with each other. Using local police station is not ideal.

What is a supervised changeover?

A changeover service provides a safe, child friendly and non judgemental setting, in which to move children from one parent to the other, for the purpose of contact.

What is facilitated contact?

A facilitated contact service is where children and their non residential parent have contact onsite under the supervision of experienced staff. The supervised contact is free of fear and conflict to encourage positive interaction between children and their parents.
When parents do not wish to meet, the CCS provides separate entrances and uses staggered arrival and departure times.

Who can go to a Children’s Contact Service?

You can use a Children’s Contact Service voluntarily or because you have been ordered by a court to use the service. The service can be used whether or not you have ever married or lived with your child’s other parent.

Duty of Confidentiality

  • Anything said or done at a Children’s Contact Service can be reported as evidence to any court.
  • Court reports are frequently requested by the courts, solicitors or the child’s appointed independent lawyer.
  • The Children’s Contact Service cannot take sides.  Their focus is on the child and not on the parents’ dispute.

What is the Procedure?

Referral CCS

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